Orders can be modified after having been placed in the cases where you notice a typo or wrong property/associate information somewhere on your invoice or certificate. This cannot be done in the shop directly, you will need to get in touch with us at techsupport@southpole.com.

Information you can modify

Here are all the fields we can adjust for you:

• Property billing address on the invoice
• Associate name on the invoice
• PO number on the invoice
• Notes on the invoice
• Property billing address on the certificate
• Notes on the certificate

Information you cannot modify

The actual meeting name and volume cannot be modified after your order has been placed. That is because it comes directly from the MIR tool. Your order needs to match exactly with the event data you inputted in the MIR tool to get your carbon footprint emissions calculation data.

==If any of your event information is incorrect in your order, then it also incorrect in the MIR tool. You will need to cancel the order in the Impact shop and in the MIR tool.==