Payment process
When you are in the last step of the checkout, the platform will ask you to select a payment method. If you wish you to settle your order right away, you need to select the Credit/Debit card option.
Depending on the country you are in you may be able to use different payment providers:
- iDEAL if you are in the Netherlands
- EPS if you are in Austria
- giropay if you are in Germany
- Bancontact if you are in Belgium
If you are located in any other country, you can simply enter your card information in our secure form to proceed.
Check the “I agree to Terms of Use” checkbox and click on “Place order” when you are ready to confirm your order.
Our system will then send an authentication request to your bank/payment provider to ensure that your payment request is legitimate and that there are enough funds available to cover it. You may need to approve this authentication request with your bank/payment provider.
If your bank/payment provider approves the request, then your order is immediately settled and no further action will be required from you.
If your bank/payment provider rejects the request, your order will be cancelled and not fulfilled. Please try to place the order again. In case this happens more than once, first get in touch with your bank to ensure the funds are available on the account you are using to settle the order. If the funds are available but the order cannot be placed, please contact us so we can assist you.
As soon as your order is confirmed, you will receive two documents from us
Order confirmation and certificate of climate action
In the few minutes following your clicking of the “Place order” button, you will receive an order confirmation email with the subject line “Your South Pole Carbon Asset Management Ltd. order confirmation”
The body of this email contains a summary of your order: billing information, chosen payment method, supported project, total order volume in ton and total order value.
Attached to this email is the certificate climate action that contains your event name, chosen project and order volume. This is the document you need to upload back to the MIR tool to confirm that you have completed your impact report.
Proof of payment
At the same time, you will receive a second email with the subject line “Invoice for your South Pole Carbon Asset Management Ltd. order”.
The body of this email contains the exact same summary of your order: billing information, chosen payment method, supported project, total order volume in ton and total order value.
Attached to this email is the invoice that serves as a receipt to confirm your order was paid.
