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  • Restricted Geographies

    Countries

    At South Pole, we are committed to providing exceptional service and products worldwide. However, due to regulatory constraints and banking restrictions, there are certain countries to which we are unable to sell.

    We do not sell to any of the following countries:

    • Belarus
    • Cuba
    • Democratic Republic of Congo
    • Iran
    • Iraq
    • Lebanon
    • Mali
    • Myanmar
    • North Korea
    • Russia
    • Sudan
    • Syria
    • Venezuela
    • Zimbabwe

    The restrictions on shipping to these countries are due to a combination of international sanctions and finance limitations. These measures ensure compliance with laws and regulations governing international trade.

  • Credentials
  • Currencies

    USD is the default currency of this store, but you can place orders in any of the currencies available on the store.

    You can change the currency of your order at any point in the process before you have confirmed your order. To do so, simply click on “USD” next to your cart icon and select your preferred currency from the drop down.

    If you decide to pay by card in a currency other than USD, a small additional fee might apply. This is a currency exchange rate fee.

  • Changelog

    August 2024

    New Features

    • Enhanced Penetration Testing: Supplied a comprehensive list of extensions and API endpoints for a thorough penetration test, significantly bolstering our security measures and ensuring robust protection of our systems and customer data.

    Improvements

    • Order Management Enhancements:
      • Implemented functionality to manually trigger AQ ID generation for orders created through the admin interface, ensuring all orders are properly tracked across systems.
      • Improved the synchronisation process between Magento and AQ for admin-created orders, maintaining data consistency and accuracy.
    • User Interface Refinements:
      • Updated the product pricing display to consistently show price per tCO2e, improving clarity and transparency for customers.
    • Reporting and Analytics:
      • Enhanced the admin report for store credit, providing more comprehensive insights into credit usage and outstanding balances.

    Bug Fixes

    • Order Processing:
      • Resolved a critical issue where some orders were not generating AQ IDs automatically, ensuring all transactions are properly recorded and processed.
      • Addressed synchronisation issues between Magento and AQ statuses, maintaining consistency across platforms.
    • Product Management:
      • Fixed a bug where project pricing was incorrectly displayed or updated on the frontend, ensuring accurate pricing information for customers.
    • User Experience:
      • Corrected an issue where discounts were being automatically applied to orders without proper setup, ensuring fair and intended pricing for all customers.

    Security Enhancements

    • Access Control:
      • Implemented more granular control over user roles and permissions, enhancing overall system security and data protection.
    • Compliance:
      • Conducted a thorough review of security measures in preparation for the penetration test, identifying and addressing potential vulnerabilities.

    Performance Optimisations

    • Database Management:
      • Optimised the handling of store credit data, improving system performance and reporting capabilities.
    • System Cleanup:
      • Cancelled and removed test orders from the Marriott environment, ensuring clean and accurate data for reporting and analysis.

    July 2024

    New Features

    • Expanded Filtering Options: Added a “standard” filter to the shop, allowing clients like WWF to easily find projects certified by specific standards, enhancing the user experience for clients with particular requirements.

    Improvements

    • Enhanced Order Management:
      • Implemented functionality to dynamically display different store names when reporting to AQ (e.g., shop_base, shop_marriott, shop_tiaca), improving order tracking and analysis across multiple storefronts.
    • User Interface Refinements:
      • Updated the homepage to display only featured products, streamlining the browsing experience for customers.
      • Improved the display of all project marketing information on product pages, including the previously missing “Solution” section, providing more comprehensive project details.
    • Payment Processing Enhancements:
      • Updated the AQ endpoint usage to ensure proper stock reduction and order status changes, improving inventory management and order tracking.
    • Reporting and Analytics:
      • Resolved issues with Mirasvit reporting, ensuring accurate display of payment methods and order counts for better business insights.

    Bug Fixes

    • Order Processing:
      • Addressed a critical issue where orders created in Magento were not automatically syncing with AQ, ensuring consistent data across systems.
      • Fixed a bug where pending payments were being incorrectly cancelled, improving order reliability.
    • Product Display:
      • Corrected an issue where project pricing was not updating correctly on the frontend, ensuring accurate pricing information for customers.
    • User Experience:
      • Resolved a bug where the “clear data” function wasn’t working properly when variables were submitted via URL, improving user navigation.
    • Payment Processing:
      • Fixed an issue where store credit was taking two attempts to process and sometimes charging twice, ensuring smooth and accurate transactions.

    Security Enhancements

    • System Security: Reviewed and addressed 72 Dependabot security issues, maintaining overall system security.
    • Compliance: Updated the list of countries excluded from sales to align with current regulations, ensuring compliance with international trade laws.

    Performance Optimisations

    • Site Migration: Successfully migrated the hosting to a more secure provider (Liquid Web), enhancing overall site performance and security.
    • Database Management: Implemented improvements to handle low stock more effectively, reducing the risk of overselling.

    June 2024

    New Features

    • EAC Project Showcase: Added 10 Energy Attribute Certificate (EAC) projects to our demo environment, allowing potential clients to explore and understand our diverse EAC offerings.
    • Tarros White Label: Launched a new white-label solution for Tarros, expanding our customised offerings for key partners.

    Improvements

    • Enhanced Store Credit System:
      • Implemented a default store credit limit, providing tailored financial flexibility.
      • Disabled store credit by default for new companies, allowing for controlled rollout of credit facilities.
    • User Interface Enhancements:
      • Updated the SSO login button on the Marriott site, improving clarity for Marriott employees.
      • Removed the “to be paid” card from the Payment method details page, streamlining the checkout process.
    • Order Management:
      • Improved the display of ordered items (store credit, carbon credits) in the order summary, enhancing transparency for customers.
    • Reporting Capabilities:
      • Enhanced Mirasvit reporting to correctly display payment methods and order counts, providing more accurate business insights.

    Bug Fixes

    • User Experience:
      • Resolved an issue where the Marsha code field was displaying incorrectly on non-Marriott sites, ensuring appropriate branding for each client.
      • Fixed a bug where volume fields were not displaying properly for large numbers, improving readability for high-volume orders.
    • Payment Processing:
      • Addressed an issue preventing users from applying coupons to store credit debt payments, ensuring consistent application of discounts.
    • Data Management:
      • Corrected synchronisation issues between Magento and AQ for admin-created orders, ensuring accurate order tracking across systems.

    Security Enhancements

    • Compliance:
      • Supplied a comprehensive list of extensions and API endpoints for the penetration test, strengthening our security posture.
    • Access Control:
      • Improved the functionality of user roles, providing more granular control over system access and enhancing overall security.

    Performance Optimisations

    • Database Management:
      • Implemented one cost center per AQ vendor, improving financial tracking and reporting capabilities.
    • System Updates:
      • Resolved various issues with the Company functionality, including email functionality and design improvements for the customer dashboard.

    To take advantage of these updates, particularly the enhanced EAC project offerings and improved store credit system, please log in to your account to explore the new features.