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• FAQ

  What payment methods are available?

  As a guest user on this shop, you can only select card payment. But if you create account (which takes less than a minute), you will be able to select invoice as a payment method. When you do, you receive the invoice immediately upon confirming your order. Once an invoice is issued, you have 30 days to pay it, or your order is at risk of being cancelled.

• FAQs

  Calculating my meeting’s impact

  How do I calculate my meeting’s impact?

  You can find out the exact carbon footprint of your meeting or event directly in the Meeting Impact Report (MIR) tool. Once you have filled in the event details there, the platform will show you a total in tons of CO2 equivalent and point you back towards this South Pole Shop to compensate for it.

  ==Please do not place any orders before having calculated the exact footprint of the specific meeting you want to process carbon offsets for.==

• Copy of FAQs

  Calculating my meeting’s impact

  How do I calculate my meeting’s impact?

  You can find out the exact carbon footprint of your meeting or event directly in the Marriott Meeting Impact Report (MIR) tool. Once you have filled in the event details there, the platform will show you a total in tons of CO2 equivalent and point you back towards this Climate Shop to compensate for it.

  ==Please do not place any orders in this shop before having calculated the exact footprint of the specific meeting you want to compensate for.==

• Live chat support

  This channel is managed by the Customer Success team, and is accessible 24/7 at marriott.southpole.com.

  Upon launching a conversation, users will receive an instantaneous response from our Chatbot which will draw on the guide as a knowledge base. If the conversation can not be answered within a few interactions, the user has the option to “talk with an agent”.

  Our human-response chat SLA is:

  • Response within 1 hour (during EU working hours*)
  • Aim to resolve conversations within 4 hours, or
  • Escalate to an email ticket or development roadmap item if further steps are required.

  *Outside of EU working hours, a message is displayed to let users know their message will be answered when the team is back online.

• South Pole email support

  Users can email shop-support@southpole.com or use the contact form of the shop at all times with their questions regarding their account, purchases, or project information.

  Our email support SLA is:

  • First response within 1 business day.
  • Aim to resolve within 7 days
  • Escalate to an email ticket or development roadmap item if further steps are required.

• Marriott email support

  Users who have questions about the meeting impact report tool, emissions calculations or logging in to the shop by using their EID can email sustainability@marriott.com for assistance.

  The Marriott team is responsible for this inbox and will handle all incoming tickets.